Voice-Enabled Legal Billing Workflow
Enabled legal professionals to capture billing narratives by voice and map spoken context to structured billing fields.
- Stage
- Delivered client engagement
- Industry
- Legal and Insurance
Summary
In brief
OB360 developed a voice-enabled billing workflow for legal professionals. A user records a billing narrative on a mobile device; speech recognition transcribes it, and semantic AI extracts the details and suggests task and activity codes.
The entry is pre-filled for the user to review, and the legal professional keeps control of the final entry.
This is delivered client work. The client and project names are withheld.
Challenge
The business challenge
Manual billing entry was taking time away from legal professionals. Typing narratives and selecting codes by hand generated errors, produced inconsistent descriptions and slowed invoicing.
Solution
What OB360 delivered
- Mobile voice capture
- Speech-to-text transcription
- Semantic analysis of spoken work descriptions
- Automatic task and activity code selection
- Pre-filled billing entries with user adjustment
- Integration with existing billing and compliance workflows
How it works
-
Capture
The legal professional records a billing narrative through a mobile experience.
-
Transcribe
Speech recognition converts the recording to text.
-
Understand
Semantic AI extracts the relevant details and suggests task and activity codes.
-
Review
The entry is populated for the user to check, adjust and confirm.
-
Integrate
The confirmed entry flows into existing billing and compliance processes.
Outcome
Outcome
Billing data capture became simpler and coding more consistent. Measured performance figures are not published for this engagement.
The case shows AI-powered interaction design applied to a real operational task, with a person in control of the result.
Capabilities
Capabilities demonstrated
- Speech-to-text
- Generative AI
- Semantic classification
- Mobile application
- Cloud-native services
Related services
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